Help Centre

Can't find what you're looking for, or is something not clear? Find the answers here.

Lender help Borrower help Finance guides

Rates, fees and repayments

  1. Annual Percentage Rate (APR)
  2. How we determine your APR
  3. Fees
  4. What happens if I miss a repayment?
  5. If you have difficulty with your repayments
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Assessing your application

  1. What happens next?
  2. Underwriting process/criteria
  3. Calculating the APR
  4. Verification and fraud
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Popular

  1. Why borrow with us
  2. Who borrows with us?
  3. Common loan purposes
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Declined applications

  1. If your application is declined
  2. Your credit rating
  3. Improving your credit score
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Managing your loan

  1. Accepting your loan offer
  2. Cooling-off period
  3. Changing your monthly repayment date
  4. Making overpayments
  5. Settling your loan early
  6. Closing your borrower account
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File upload

  1. Uploading files to your dashboard
  2. Bank statement upload
  3. Waiting for your decision
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Complaints and borrower safety

  1. Complaints
  2. Network security
  3. Borrower Terms and Conditions
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Getting started

  1. What are the criteria for getting a loan with Lending Works?
  2. Getting a quote
  3. Completing your loan application
  4. Your borrower dashboard
  5. Cancelling your loan application
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Lending Works

  1. Why we exist
  2. Our vision
  3. Our mission
  4. Peer-to-peer lending explained
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