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Managing your account

  1. How do I update my contact details?

    You can update most of your contact details online. Simply log in to your Lending Works account and select 'My details' from the account menu.

    Please note: If you need to update your name, date of birth, address or email, please get in touch with our Customer Experience team on 020 7096 8512 or cs@lendingworks.co.uk.

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  2. How do I update my nominated bank account?

    When you request your first withdrawal (or set up your lending settings to automatically withdraw repayments), you'll need to confirm your nominated bank account. This will need to be a UK bank account in the name of the Lending Works account holder. You can change your nominated bank account at any time by contacting our Customer Experience team on 020 7096 8512 or cs@lendingworks.co.uk. We will need to complete a number of automated and manual security checks before approving any change.

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  3. How do I update my lending settings?

    You will be prompted to choose your lending settings when you sign up as an investor, but you can also change these settings at any time. Simply log in to your Lending Works account and click 'Lending settings' from your Classic or ISA dashboard.

    Click here for further support on lending settings.

     

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  4. Where can I find my transaction history?

    You can view and export all of your transactions online. Simply log in to your Lending Works account and click 'View account' from your Classic or ISA dashboard. Scroll down to view and export your transaction history.

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  5. Where can I find my monthly and annual account statements?

    You can view and download all of your account statements online. Simply log in to your Lending Works account and click 'View account' from your Classic or ISA dashboard. Scroll down to view and download your account statements.

    Statements are produced monthly and annually (6 April - 5 April for tax purposes). If you need statements for a different time period, please get in touch with our Customer Experience team on 020 7096 8512 or cs@lendingworks.co.uk.

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  6. Do you offer a bonus for referring friends to Lending Works?

    Yes - we'll reward you with £100 to share with each friend, colleague or family member you refer to Lending Works. You'll each receive £50 once they've invested at least £1,000. T&Cs apply.

    To refer friends, simply log in to your Lending Works account and click 'Refer a friend' from your Classic or ISA dashboard. You'll receive a personal link to share with friends, which must be used to ensure successful referrals.

    Word of mouth is one of our strongest marketing channels, so if you've had a great experience with Lending Works, please share with your friends, colleagues and family!

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  7. How do I unsubscribe from emails?

    To unsubscribe from marketing emails, simply log in to your Lending Works account and select 'My details' from the account menu. You can update your marketing preferences at the bottom of this page.

    Alternatively, you can click the "unsubscribe" link in the footer of one of our marketing emails.

    You'll still receive service emails and legal updates from us, just so we can keep you up to date with important changes to your account.

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  8. How do I make a complaint?

    We pride ourselves on our award-winning customer experience and service. However, if you feel that your experience with us has not met expectations, for any reason, please do get in touch with us on 020 7096 8512 or cs@lendingworks.co.uk and let us know.

    We take complaints very seriously - we'll give your complaint our full attention, and do everything we can to resolve it as quickly as possible.

    Click here to view our detailed complaints handling process.

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  9. How do I cancel my account?

    To cancel your account, please get in touch with our Customer Experience team on 020 7096 8512 or cs@lendingworks.co.uk, quoting your name and Lending Works account number.

    Please note: We can only cancel your Lending Works account once all funds have been withdrawn from your account. If you've also taken out a loan with Lending Works, this will need to be fully repaid before we can cancel your account.

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  10. How can I help keep my account secure?

    At Lending Works we focus much of our energy on providing reliable services which keep your data and identity secure; both physically, and, electronically. However, while we focus on maintaining robust systems, we also strongly advise our customers to be conscious about security at all times when surfing the web. To help your cause, we’ve provided five tips and best practices to keep your data secure.

    1. Be extra vigilant with passwords

    It’s often tempting for convenience to have the same password on multiple websites. However, we strongly advise against doing this, especially when it involves banking or personal finance. For example, if you used the same password for your email and Lending Works accounts and your email account were to be compromised, an attacker may also be able to access your Lending Works account.

    Our forms require you to follow certain rules when creating your password to ensure that it is harder to read or copy. Some of the permutations include using at least eight characters and having a minimum of one capital letter. But the more complex your password, the better. Incorporating a series of random characters will make life a whole lot tougher for any potential attackers.

    You should also change your passwords regularly – at least once or twice per year. If you believe your Lending Works password may have been compromised, please do get in touch with us right away. Also, you should avoid writing your login details down on paper. If you have trouble remembering your passwords, rather make use of one of the many reputable password manager tools on the web.

    2. Beware of phishing scams

    Phishing involves obtaining information using fraudulent emails or websites, and is an increasingly common scam. Typically the email or site will operate under the guise of a legitimate company, and attempt to entice you into disclosing private account information or login details. To avoid falling foul to this, do not click on any links within the email. Rather go straight to the website in a separate tab or web browser to establish its legitimacy (you could also call the business to make sure), and then perform any necessary tasks from there.

    3. Update your security protection

    These days the multitude of cyber threats include things like viruses, spyware and identity theft. Make sure that your computer is safe from all of them by installing, and consistently updating, some decent anti-virus software. It’s not a cost you should skimp on either, so best to ensure that the anti-virus software you use is well established within the industry. To supplement this, you should also regularly check that your firewall is enabled on your various devices.

    4. Safeguard your personal information and data

    If your anti-virus software is up to date, the most likely route for attackers to target you will be persuading you to willingly hand over personal information or data. Where possible, do not share your password or sensitive information over the phone; regardless of whether the source appears trustworthy.

    The same applies with emails, instant messaging and social networks too. Obviously they are a great way of communicating with friends and family, but over-sharing can provide easy access to your personal information. Furthermore, you should also take into account that your friends may not have the same levels of protection as you do, so be ultra-cautious if they ask you to share any sensitive information.

    5. Tread carefully with Wi-Fi networks

    Public wi-fi offered on trains, hotels and shopping centres is a great way of getting online if you can’t access 3G – or if you want to conserve your usage allowance! Sadly though, unprotected wi-fi networks are also a hotbed for hackers and fraudsters to access data stored on your network.

    Preventing any problems with this starts at home, and you can do this by making sure that your home router has a unique and complex password. It also goes without saying that you should never conduct any financial transactions on a network that you do not completely trust, nor should you share any private or sensitive information with anyone while logged onto it.

    We hope the above will be helpful in the quest to guard against the pitfalls of engaging with life on the internet. But if you have any further questions about security, please do let us know and we’d be more than happy to assist you.

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