In line with our risk management framework, today we published our Q4 2019 performance update.
We're 'highly commended' as Most Trusted Personal Loan Provider!
On Thursday 11 June, the Moneywise Customer Service Awards for 2015 took place in London, and Lending Works were extremely honoured to be given the ‘Highly Commended’ award in the category for Most Trusted Personal Loan Provider.
The Awards are described as “the authoritative stamp of approval by the UK consumer”, and recognise financial service firms who have provided unstinting service of the highest quality to their customers. With the FinTech environment having begun to thrive in recent years, the Awards have also expanded to include internet-based financial platforms such as ours.
Having been in operation for just under 18 months, simply being nominated in such an esteemed category was an achievement of which we were immensely proud. However, the scoring had us neck and neck with the eventual winners, with our total of 4.86 stars leaving us just 0.02 shy of victory.
Nevertheless, it was a feather in our cap, and served as pleasing recognition for us given that we have always prioritised service delivery and treatment of our customers above all else. Our gratitude extends not only to Moneywise, but also to you, our borrowers and lenders, who took it upon yourselves to vote for us.
Our founder and CEO Nick was understandably delighted with the achievement, and had this to say afterwards:
“Considering that in 2014 our business was too young to satisfy the nomination criteria, it is truly fantastic, flattering and rewarding to be named runner-up in this year’s Awards.
“When we founded Lending Works, we promised to always put customers first and have focused on creating a reliable, flexible and innovative platform that customers love to use, keep using and tell their friends about. Coming second in this category shows that the hard work is paying off.
“It is equally great to see consumer peer-to-peer lending platforms featuring in the upper echelons of the Most Trusted Personal Loan Providers, as it reflects the appetite that more and more people have to make peer-to-peer lending part of their long-term personal finance plans.”
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The Lending Works Shield does not give you a right to a payment so you may not receive a pay-out even if you suffer loss. The Lending Works Trustee has absolute discretion as to the amount that may be paid, including making no payment at all. Therefore, investors should not rely on possible pay-outs from the Lending Works Shield when considering whether or how much to invest. For more information click here.