We’re triple nominees for the 2016 Moneywise Customer Service Awards!
We’re delighted to reveal that, following on from our strong showing last year, we’ve been shortlisted in no fewer than THREE categories for the 2016 Moneywise Customer Service Awards, which will be taking place on the 9th of June.
Now in their eighth year, these Awards are largely considered to be the Oscars in the field of financial services providers, and are commonly described as ‘the authoritative stamp of approval by the UK consumer’. This year, more than 24,000 Moneywise readers and customers of various banks, insurance companies and other financial services platforms voted across 16 different categories via a survey, with detailed feedback on their experiences in relation to the quality of customer service provided by the hundreds of firms under consideration. And of the 64 business to make the different shortlists as a result of these votes, Lending Works was one of just 27 to be nominated across multiple categories. These are:
- Most Trusted Loan Provider
- Best Peer-to-Peer Platform for Savers
- Most Trusted Peer-to-Peer Platform (one of just three nominees)
You can read more on these results by clicking here, but, suffice it to say, this represents a tremendous milestone for us as a company, and such a resounding vote of confidence from our customers and members of the public is hugely rewarding.
It also could result in a significant step up from last year, when we scooped the ‘Highly Commended’ award in the Most Trusted Personal Loan Provider category at the 2015 edition of the Awards. While this was an achievement we understandably took great pride in at the time, we’re confident that our nomination in three different categories will now put us in pole position to go one better this year.
Our founder and CEO Nick Harding had this to say on the results:
“To simply be nominated for Awards held in such esteem as these is a great honour, but to have been shortlisted in three categories is an achievement above and beyond the already-high expectations we set for ourselves as a company. As a growing and ambitious platform, such recognition is a considerable feather in our cap, and profound reward for our dedicated team who place such great emphasis on putting the customer first.
“Hopefully we’ll be able to make the step up from last year and scoop the grand prize in at least one of these categories, but regardless of the final results in June, these nominations will inspire us to do even better things, and further enhance our customer experience.”
- We're 'highly commended' as Most Trusted Personal Loan Provider!
- Case study: Borrower Charlotte speaks to us
- Case study: Meet Pamela, one of our lenders
Get email updates for future blogs:
There is barely a week to go until the conclusion of the 2017/18 financial year, which means that, as ISA season begins to hot up, time is running out to take advantage of your ISA allowance.
At the Summer Budget in 2015, George Osborne had multiple nuggets of good news for investors in peer-to-peer lending (P2P), most notably the announcement of the new Innovative Finance ISA (IFISA).
Over the last decade, there can be little dispute that the reputation of mainstream banks – and particularly the so-called ‘Big Four’ (HSBC, Barclays, Lloyds and RBS) – is at its lowest ebb.
The peer-to-peer (P2P) lending industry is now regulated by the Financial Conduct Authority (FCA). The regulatory framework has been designed to protect customers and promote effective competition.
Loan underwriting is the process that we undertake to analyse all of the information provided by each loan applicant and their credit file to assess whether or not that applicant meets our minimum loan criteria. As part of that process all data is verified, analysed and summarised to paint a picture of each applicant.
When you earn interest from a regular bank savings account, for example, the bank automatically deducts basic rate tax (currently 20%) before paying your interest. With interest earned from peer-to-peer lending, tax is not deducted automatically so lenders will need to declare their income to HMRC.
As 2018 draws to a close, with our bellies full of Christmas turkey, it's only natural to look back on the past 12 months and reflect. No doubt, it's been a turbulent one economically and politically, and not everyone has had it all their own way.