In line with our risk management framework, today we published our Q4 2019 performance update.
We’re triple nominees for the 2016 Moneywise Customer Service Awards!
We’re delighted to reveal that, following on from our strong showing last year, we’ve been shortlisted in no fewer than THREE categories for the 2016 Moneywise Customer Service Awards, which will be taking place on the 9th of June.
Now in their eighth year, these Awards are largely considered to be the Oscars in the field of financial services providers, and are commonly described as ‘the authoritative stamp of approval by the UK consumer’. This year, more than 24,000 Moneywise readers and customers of various banks, insurance companies and other financial services platforms voted across 16 different categories via a survey, with detailed feedback on their experiences in relation to the quality of customer service provided by the hundreds of firms under consideration. And of the 64 business to make the different shortlists as a result of these votes, Lending Works was one of just 27 to be nominated across multiple categories. These are:
- Most Trusted Loan Provider
- Best Peer-to-Peer Platform for Savers
- Most Trusted Peer-to-Peer Platform (one of just three nominees)
You can read more on these results by clicking here, but, suffice it to say, this represents a tremendous milestone for us as a company, and such a resounding vote of confidence from our customers and members of the public is hugely rewarding.
It also could result in a significant step up from last year, when we scooped the ‘Highly Commended’ award in the Most Trusted Personal Loan Provider category at the 2015 edition of the Awards. While this was an achievement we understandably took great pride in at the time, we’re confident that our nomination in three different categories will now put us in pole position to go one better this year.
Our founder and CEO Nick Harding had this to say on the results:
“To simply be nominated for Awards held in such esteem as these is a great honour, but to have been shortlisted in three categories is an achievement above and beyond the already-high expectations we set for ourselves as a company. As a growing and ambitious platform, such recognition is a considerable feather in our cap, and profound reward for our dedicated team who place such great emphasis on putting the customer first.
“Hopefully we’ll be able to make the step up from last year and scoop the grand prize in at least one of these categories, but regardless of the final results in June, these nominations will inspire us to do even better things, and further enhance our customer experience.”
- We're 'highly commended' as Most Trusted Personal Loan Provider!
- Case study: Borrower Charlotte speaks to us
- Case study: Meet Pamela, one of our lenders
Get email updates for future blogs:
Our website offers information about saving, investing, tax and other financial matters, but not personal advice. If you're not sure whether peer-to-peer lending is right for you, please seek independent financial advice, and if you decide to invest with Lending Works, please read our Key Lender Information PDF first.
Since opening our doors back in 2014, we’ve always prided ourselves on living and breathing two key principles at Lending Works: innovation, and putting the customer first in everything we do.
With the retail sector enduring its fair share of challenges, companies are looking at new ways to attract customers, and drive conversion. In an overcrowded, dog-eat-dog marketplace, with behemoths such as Amazon flexing their muscle, it’s easier said than done.
On 4 June 2019, the Financial Conduct Authority (FCA) released its new regulatory framework for peer-to-peer lending (P2P); a Policy Statement known as PS19/14. As you might imagine, it's a document which, following a three-month consultation, is a hefty read of no fewer than 102 pages.
In a difficult climate, customer acquisition and lead generation present stern challenges for UK retailers, and a great deal of marketing spend invariably gets directed towards getting feet through the door.
Over the last decade, there can be little dispute that the reputation of mainstream banks – and particularly the so-called ‘Big Four’ (HSBC, Barclays, Lloyds and RBS) – is at its lowest ebb.
The peer-to-peer (P2P) lending industry is now regulated by the Financial Conduct Authority (FCA). The regulatory framework has been designed to protect customers and promote effective competition.
In a decade of slow recovery, the rapid rise in asset prices has been the standout. But how sustainable has price growth been, and could we be in the midst of a bubble?
Most people consider income tax to be a given, but in the UK it is barely two centuries old. In this article, we look at how this tax has developed over the years, and also why it is set to remain at the core of our tax system for many decades to come.
Open banking celebrated its second birthday last month, but has the ‘revolution for financial services’ that was promised actually come to pass? In this article, we look at the progress the initiative has made so far, and what the future holds in the face of high levels of scepticism.
On the face of it, a 'broken' energy market needed fixing, and the price caps introduced in early 2019 were heralded as the solution. But, one year later, have they actually helped consumers save?
Last week, the Office for National Statistics surprised economists by announcing that the Consumer Price Index (CPI) had sunk to 1.3 per cent for December – a full 20 basis points lower than City expectations, and also the November equivalent.