In line with our risk management framework, today we published our Q4 2019 performance update.
Lending Works shortlisted in two categories for Moneywise Customer Service Awards
We are very pleased to announce that we’ve once again been shortlisted as one of the Most Trusted companies for the 2017 Moneywise Customer Service Awards, taking place in June. This year we have been nominated for both the ‘Best P2P Platform for Savers’ award and the ‘Most Trusted Loans Provider’ award, and it is thanks to you – and the votes you have submitted – that we find ourselves in this position.
These Awards are now in their ninth year, and are widely referred to as the ‘Oscars’ of customer service within financial services. A record number of votes were cast this year – nearly 50,000 - underlining the status of this showpiece as the so-called ‘authoritative stamp of approval by the UK consumer’. It’s also fair to say that, with one of our core values being to genuinely put the customer first, we identify strongly with these Awards.
Building on past success
We also have a proud track record too, and find ourselves in familiar territory. In 2015, we claimed the ‘Highly Commended’ gong as Most Trusted Personal Loan Provider. But it was last year that Lending Works really took things up a notch, as we once again received the Highly Commended award in this category, along with the same honour for ‘Most Trusted Peer-to-Peer Platform’.
However, the pinnacle of the evening was clinching the Best P2P Platform for Savers gong, seeing off some very strong competition in the process.
But, rather than resting on our laurels, 2016’s success has inspired us to raise the bar even further, and it is thus very rewarding to be shortlisted in categories reflecting our service delivery to both lenders and borrowers.
Our founder and CEO Nick Harding had this to say following news of our nominations:
“The Moneywise Customer Service Awards are very special to us, particularly given our achievements last year. It is always a huge honour to be shortlisted, and to receive such prestigious recognition. Hopefully we can go one better than 2016 and scoop glory in both categories this time round!
“But, whatever transpires on the night, we take great pride in the fact that we will be in the final shakeup once again. Putting the customer first isn’t just a collection of buzzwords for us – it’s a core focus of what our fantastic team aims to uphold each and every day, and we are humbled to see this level of performance validated by the overwhelming share of votes which have been cast by our customers.”
Our website offers information about saving, investing, tax and other financial matters, but not personal advice. If you're not sure whether peer-to-peer lending is right for you, please seek independent financial advice, and if you decide to invest with Lending Works, please read our Key Lender Information PDF first.
Since opening our doors back in 2014, we’ve always prided ourselves on living and breathing two key principles at Lending Works: innovation, and putting the customer first in everything we do.
With the retail sector enduring its fair share of challenges, companies are looking at new ways to attract customers, and drive conversion. In an overcrowded, dog-eat-dog marketplace, with behemoths such as Amazon flexing their muscle, it’s easier said than done.
On 4 June 2019, the Financial Conduct Authority (FCA) released its new regulatory framework for peer-to-peer lending (P2P); a Policy Statement known as PS19/14. As you might imagine, it's a document which, following a three-month consultation, is a hefty read of no fewer than 102 pages.
In a difficult climate, customer acquisition and lead generation present stern challenges for UK retailers, and a great deal of marketing spend invariably gets directed towards getting feet through the door.
Over the last decade, there can be little dispute that the reputation of mainstream banks – and particularly the so-called ‘Big Four’ (HSBC, Barclays, Lloyds and RBS) – is at its lowest ebb.
The peer-to-peer (P2P) lending industry is now regulated by the Financial Conduct Authority (FCA). The regulatory framework has been designed to protect customers and promote effective competition.
Most people consider income tax to be a given, but in the UK it is barely two centuries old. In this article, we look at how this tax has developed over the years, and also why it is set to remain at the core of our tax system for many decades to come.
Open banking celebrated its second birthday last month, but has the ‘revolution for financial services’ that was promised actually come to pass? In this article, we look at the progress the initiative has made so far, and what the future holds in the face of high levels of scepticism.
On the face of it, a 'broken' energy market needed fixing, and the price caps introduced in early 2019 were heralded as the solution. But, one year later, have they actually helped consumers save?
Last week, the Office for National Statistics surprised economists by announcing that the Consumer Price Index (CPI) had sunk to 1.3 per cent for December – a full 20 basis points lower than City expectations, and also the November equivalent.
January tends to be a comedown following the Christmas festivities, and, from a personal finance perspective, a time for many Britons to lick their wounds. In particular, for those who’ve over-extended their credit card, it may feel like the walls have started to close in.