Lending Works completes the hat-trick at Moneywise Customer Service Awards
If you're going to take a shine to an awards event, why not do it at the biggest one of them all? That's exactly what Lending Works did last Thursday, as we scooped the Best P2P Platform for Investors (formerly known as the ‘Best P2P Platform for Savers’) gong at the Moneywise Customer Service Awards for a third successive year.
The prestige of these Awards is underlined by the fact that they are generally referred to as the 'Oscars' of UK financial services, and the contenders for the various prizes are exclusively the most trusted and respected financial services providers in the country. Indeed, the impartiality of the process is exemplified by the fact that it is UK consumers who decide the nominees and victors, and this year over 40,000? of them voted with their feet.
Such an achievement was underlined by the strength of the competitors on the shortlist which Lending Works pipped to the post, and, as a platform, there can be no endorsement we appreciate more than the one that comes from our customers.
For us, it is also rewarding recognition for the efforts our team has made over the past year to further enhance the lender experience, while a number of initiatives on both sides of the borrower/lender divide have been for the benefit of both those seeking a loan, and those wishing to invest their hard-earned money.
In the past 12 months, we've passed the £100 million mark in terms of funds lent, and are now facilitating over £6 million in loans per month. We've consolidated the launch of our ISA last February, further refining our offer, and attracting a wealth of new lenders. And, most of all, we've invested heavily in our technologies, thus ensuring a market-leading user experience for all our customers.
So, after a busy year, such acknowledgement in the form of this award is all the more pleasing, and one we're delighted to share with our customers. Our founder and CEO Nick had this to say about our triumph last week...
"In financial services, it doesn't come any bigger than the Moneywise Customer Service Awards, and to have confirmed our place as the leading platform for P2P investors for a third year in a row is remarkable," he commented. "As savers continue to find it difficult to earn real returns in a challenging climate, we're proud to offer an alternative which genuinely benefits the individual.
"Since we opened our doors four-and-a-half years ago - and even prior to that - our most fundamental value has been to put our customers first, and we will always place a world-class customer service at the heart of our service. This success is therefore especially rewarding for us, and I would like to say a huge thanks to both the customers who voted for us, and our dedicated team, who deserve all the credit.
"That said, our appetite for innovation and improvement never wanes, and we have a number of exciting initiatives in place which we believe will further cement our place at the top table of this growing industry. We look back with great pride on this award, and all that we have accomplished. But we're equally confident that bigger and better things lie in store, and, as always, it is our customers who will reap the benefits."
Our website offers information about saving, investing, tax and other financial matters, but not personal advice. If you're not sure whether peer-to-peer lending is right for you, please seek independent financial advice, and if you decide to invest with Lending Works, please read our Key Lender Information PDF first.
Since opening our doors back in 2014, we’ve always prided ourselves on living and breathing two key principles at Lending Works: innovation, and putting the customer first in everything we do.
With the retail sector enduring its fair share of challenges, companies are looking at new ways to attract customers, and drive conversion. In an overcrowded, dog-eat-dog marketplace, with behemoths such as Amazon flexing their muscle, it’s easier said than done.
On 4 June 2019, the Financial Conduct Authority (FCA) released its new regulatory framework for peer-to-peer lending (P2P); a Policy Statement known as PS19/14. As you might imagine, it's a document which, following a three-month consultation, is a hefty read of no fewer than 102 pages.
In a difficult climate, customer acquisition and lead generation present stern challenges for UK retailers, and a great deal of marketing spend invariably gets directed towards getting feet through the door.
Over the last decade, there can be little dispute that the reputation of mainstream banks – and particularly the so-called ‘Big Four’ (HSBC, Barclays, Lloyds and RBS) – is at its lowest ebb.
The peer-to-peer (P2P) lending industry is now regulated by the Financial Conduct Authority (FCA). The regulatory framework has been designed to protect customers and promote effective competition.
Last week we took stock of the labour market, with the latest Office for National Statistics (ONS) data showing that the tide may be beginning to turn on Britain's so-called 'jobs miracle'. Unemployment ticked up to 3.9 per cent for June to August (an increase of 0.1 per cent), with the number of people in work falling by 56,000.
Whenever discussion turns to Britain’s misfiring property market, the words ‘stamp duty’ are seldom far away. Indeed, over the past two decades, it’s been something of a political football – one which has had a profound impact on both housing transactions, and the coffers at the Treasury.
In recent months, it’s been interesting to observe the reception to Greta Thunberg, the 16-year old climate change activist who has been afforded some high-profile forums. The impassioned viewpoints she has shared have earned her legions of fans, albeit no shortage of detractors too. In particular, a speech at the United Nations climate change summit stirred fractious debate.